1. Who we are
2 SHOCKS LTD is responsible for the personal information described here. We are a company registered in England and Wales, number 17067783, with registered office at 2 Spring Corner, High Street, TW13 4PA, Feltham, United Kingdom. For privacy questions, contact info@2shocks.com or write to our registered office.
2. What this policy covers
This policy covers our presentation website and related email enquiries. The website introduces the 2Shocks rider app, now available on Google Play. iOS is coming soon. It does not provide rider accounts, registration lookups, motorcycle record storage, bookings or purchases. Using the mobile app? Read the Rider App Privacy notice for accounts, motorcycle records, advertising and data rights. For erasure, see account-deletion instructions; for help, visit Support.
3. Information we use
- Website requests: our hosting provider may process your IP address, requested URL, request time, browser or device information, and security or error information to deliver and protect the website.
- Email enquiries: your email address, name if supplied, message, attachments and subsequent correspondence. These come from you and the email systems delivering your message.
Contact links open your email app. Clicking a link does not send a message or sign you up. Please only include information needed for your enquiry; do not send passwords, payment details or unnecessary personal information about yourself or others.
4. Why we use it
We rely on our legitimate interests in providing a functioning, secure website, preventing misuse, answering enquiries and keeping a relevant record of our correspondence. We consider your interests and rights when using information for these purposes. We may also process information to comply with legal obligations, including responding to data-protection requests. If you do not provide a return address and enough information about your enquiry, we may be unable to respond.
We do not sell personal information, operate a newsletter or launch-notification list, or use your enquiry to enrol you in promotional emails. This website does not carry out profiling or automated decisions about you.
5. Cookies and analytics
This website does not display ads or load the app’s AdMob SDK. It includes Vercel Web Analytics to measure page visits and Google Play link clicks, and understand which content is useful, based on our legitimate interests in improving the website. Vercel documents this as cookie-free analytics, using request information such as page URLs, referrers, browser/device information and approximate location derived from IP addresses. For Google Play clicks, we add only the canonical page path and a fixed button location such as hero or footer. A click does not tell us that you installed the app or created an account. We remove query parameters and fragments from analytics page URLs. We do not add custom account or motorcycle data to website analytics. See Vercel’s analytics privacy information. Website analytics is separate from the app’s opt-in experience measurement. Our hosting provider may use technical measures necessary to deliver the site and prevent abuse.
You can object to website statistics using the control below, without charge or loss of website access. We use browser local storage to remember that choice where available. This preference storage serves your requested privacy setting; it is not an advertising identifier. If we add further tracking in future, we will update this policy and obtain consent where required.
Website statistics are loading your preference.
Your choice applies to this browser. We store only this preference on your device; it is separate from the app’s privacy choices. Turning statistics off does not erase earlier visit statistics or essential hosting logs.
6. Who handles information
Vercel provides website hosting and Web Analytics. GoDaddy provides our business email through Microsoft 365/Outlook; GoDaddy and Microsoft handle email delivery and storage. Authorised members of our team can access enquiries to respond to them. We may disclose relevant information to professional advisers or authorities when necessary for a legal obligation or to establish, exercise or defend legal claims.
Our app infrastructure is separate: visiting this website does not create an account with our app authentication, database or subscription providers. External websites linked from this site have their own privacy notices.
7. Processing locations
Our team works from the UK and Romania. Our hosting and email providers operate internationally, so information may be processed outside the UK, including in the United States. They publish information about international processing and contractual safeguards; the applicable arrangements depend on the service and account terms. You can contact us for information about the arrangements applicable to your enquiry.
Provider information is available in Vercel’s Data Processing Addendum, GoDaddy’s Privacy Notice and Microsoft’s Privacy Statement.
8. How long information is kept
We keep enquiry correspondence while handling the issue and for 12 months after it is closed. We may retain relevant records longer when needed for an unresolved issue, a legal obligation or to establish, exercise or defend a legal claim. We review that need and delete correspondence when it no longer applies.
Vercel documents a 24-hour lifespan for its analytics visitor-session identifier; this is not the retention period for every analytics or hosting record. Analytics statistics, hosting logs, email recovery copies and backups follow the applicable provider’s retention and recovery arrangements. Deleting a working copy may not immediately remove a provider backup. Contact us if you want information about retention of a particular enquiry.
9. Your rights
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, or object to processing based on legitimate interests. Data portability applies where its legal conditions are met. If processing relies on consent in future, you may withdraw that consent without affecting earlier lawful processing.
Email info@2shocks.com to make a request. We may need proportionate information to verify your identity. We normally respond within one month; if a lawful extension applies, we will explain it. Requests are normally free of charge.
You can complain to us at the same address. You also have the right to contact the Information Commissioner’s Office, without first complaining to us.
10. Younger visitors and changes
The product is intended for UK riders aged 16 and over. This website does not offer accounts or request age verification. If a younger visitor contacts us, we use their information only as needed to handle the enquiry appropriately.
We will update this policy if our website or information practices change. The revision date above identifies this version.