Contact support
Email info@2shocks.com. Include a short description, your device/platform and app version, and the sign-in email if the issue concerns your account. Only include screenshots or motorcycle details needed to explain the problem; redact unrelated personal information. Never send passwords, sign-in codes or full payment-card details.
The link opens your email app; you must send the message yourself. Support is by email, with no fixed ordinary-support response-time guarantee. Applicable privacy-request deadlines are separate. 2Shocks is not an emergency or roadside-assistance service.
Report incorrect motorcycle or parts information
Report incorrect bike data and identify the screen, the detail you believe is wrong and the model/year you expected. DVSA MOT records, rider-entered history and catalogue guidance have different sources. Tax data is not currently provided. Parts suggestions and retail estimates require exact fitment and price confirmation; the app does not inspect or diagnose your motorcycle.
Plans, purchases and notifications
Free includes one active motorcycle and automatic bike alerts. Plus supports up to 20 active motorcycles, custom reminders and ad-free use. The relevant store shows the applicable price and renewal terms before purchase. See subscription information for monthly pricing, cancellation, restore and consumer rights. Contact us about access problems; do not include payment credentials.
For a missing notification, check device permission and app preferences. Automatic MOT reminders, mileage check-ins and saved-parts updates depend on settings and availability; a saved reminder does not guarantee device delivery. If a map is unavailable, use the available garage list or manual search.
Privacy and account deletion
Read the Rider App Privacy notice and Rider App Terms. For export, use Profile → Privacy → Export my data. For account erasure, follow account-deletion instructions; the app provides a request/status flow and a public email pathway is also available. A request does not automatically complete deletion. You can also email us about access, correction or other privacy rights.
For website visits and enquiries, see Website Privacy and Website Terms.